• There are different reasons people become or remain a loyal customer. It could be the product, service, price, marketing or people. With the [...]

  Restaurant stands out among stiff lunch business

  January 20, 2012
• The following article was written for the Alamogordo Daily News in New Mexico (to be published by them on their new blog): I used various [...]

  Friendliest Place on Earth?

  June 16, 2008
• My unpleasant experience with the medical service provider, Rehabilitation and Occupational Medicine (ROM), can finally come to an end.  I [...]

  Where is the “service” part in the medical service? Part 3

  October 30, 2007