Posted by: angiepalmer | May 6, 2008

More people are not necessarily better for car wash

There is a new car wash facility next to Desert Sun Motors in Alamogordo.  It looks professional and labor-intensive, so I decided to give it a try. 

The car went through a car wash machine similar to the one at Lowes grocery store.  After that, a staff drove the car to an open area where there were four staff and one supervisor attending to my car.  I drove my car to to El Paso before and it was dusty and dirty for sure.  I thought four big guys would be able to make my car sparkling clean. 

They were walking around with a squirt bottle of cleaning liquid and cloth.  I was waiting near the front of my car when I saw that each of them missed a big dusty and buggy spot.  I am talking about an arm-length spot.  Nobody could have missed it.  There were four of them.  I asked the supervisor and pointed at that spot, “will they clean it?”  He quickly directed one of the staff there to clean it. 

It was still not cleaned.  I asked a second time.  Finally, it was cleaned much better.  At least, the spot was not visible anymore from a distance.

Here comes the best part.  I was talking on the phone with my husband while waiting for them to finish cleaning it.  The supervisor walked over to me and asked, “do you have a second set of key?”  Who would carry a second set of car key around?  One of the staff locked the door with my keys in it.  Great, I couldn’t go anywhere without my car and house keys.

They sent a manager to try to unlock the door with a set of slim jim. 

My car was not cleaned after the car wash, plus I had to stand in the wind and sun for another 25 minutes waiting for the manager to arrive and unlock the door so I could leave.

I thought more staff will be better at a car wash.  I guess too many cooks spoil the soup.

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